It is common knowledge that employees do not leave companies, they leave their bosses. Employees who are not satisfied with their supervisor’s leadership are four times more likely to leave their current jobs. If you are managing a team, you know that high turnover will not only affect the business, but your reputation as well. Below are 6 crucial management skills you must possess to gain the confidence and support of your team and to improve their performance.
Effective communication is critical for team management. It is one of the qualities of an effective supervisor. Communication is about expressing yourself and your views as a manager. You will need to communicate department goals, priorities,appreciation and strategy to the team.
Remember communication is two-way, and that active listening is a part of communication as well. Learn to listen to your team and understand their different communication styles. Plan official communication beforehand like writing it out to remember important points.
Confidence is a personal trait that grows strong through practice. The more you nurture it the more it blooms. It comes from self awareness and mastery. When you understand what you are good at and how to maximize your strengths, it shapes your confidence. Once you are confident of your strengths, you get the courage to be transparent about your weaknesses and even ask for help from your team without feeling less in control.
As a leader, your team members will not always agree with the way you do things. There will always be disagreements every once in awhile. Just because people disagree shouldn’t mean that they become enemies. A good leader understands this. Respect and kindness comes in to ensure relationships are not scarred by varying opinions.
Show your teammates that you respect their opinions even when you don’t agree with them. Make it a norm in your department for people to treat each other with respect and kindness by setting a good example.
Speaking of respect, if you want to lose it in the face of your team, start favoring some members of your team more than others. Favoritism is very frustrating for employees. It makes them question where they stand with you and whether you will be professional when the situation calls for it. Being fair is important for a manager. Applying the same standards for everyone in your team takes courage and discipline, but develops professionalism and respect. Create boundaries to create professional contacts not BFFs.
Your teammates look up to you for vision and execution of projects. As a department, your tasks should feed into the company’s main goals and objectives. If members of your department feel like you are just fumbling around with no purpose, they begin to panic.
Take time to reflect and see the bigger picture. Understand how each task in your department supports the business KPIs. Prioritize and make your team understand what is critical.
Flexibility and Adaptability
Businesses go through changes that necessitate reshuffling, modification in departments and teams. Such changes may throw off a team and cause panic. As a manager, you need to quickly adapt and take things in stride. When your team members see your positive attitude and flexibility, it helps them know that they too can thrive in the ongoing changes.