{"id":11323,"date":"2023-02-03T13:50:15","date_gmt":"2023-02-03T11:50:15","guid":{"rendered":"https:\/\/www.brightermonday.co.ke\/discover\/?p=11323"},"modified":"2023-02-03T13:50:19","modified_gmt":"2023-02-03T11:50:19","slug":"brightermonday-stars-celebrating-10-years-of-service","status":"publish","type":"post","link":"https:\/\/www.brightermonday.co.ke\/discover\/brightermonday-stars-celebrating-10-years-of-service","title":{"rendered":"BrighterMonday Stars: Celebrating 10 Years of Service"},"content":{"rendered":"\n<p>We are thrilled to celebrate Boniface Macharia&#8217;s 10-year journey with BrighterMonday. Boniface joined the company in mid-2013 as a Customer Support Advisor and has since grown to become the Deputy Head of Operations &amp; Customer Experience.&nbsp;<\/p>\n\n\n\n<p>In this interview, we chat with Boniface about his journey with BrighterMonday, the significant changes he&#8217;s seen in the industry, memorable moments, and what he&#8217;s grateful for during his time at the company.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-69f59bec1f0f6\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"ez-toc-cssicon\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-69f59bec1f0f6\"  aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.brightermonday.co.ke\/discover\/brightermonday-stars-celebrating-10-years-of-service\/#Tell_us_about_your_journey_with_BrighterMonday\" >Tell us about your journey with BrighterMonday<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.brightermonday.co.ke\/discover\/brightermonday-stars-celebrating-10-years-of-service\/#What_are_some_of_the_most_significant_changes_youve_seen_in_the_industry_over_the_years\" >What are some of the most significant changes you&#8217;ve seen in the industry over the years?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.brightermonday.co.ke\/discover\/brightermonday-stars-celebrating-10-years-of-service\/#What_are_some_of_the_most_memorable_moments_or_projects_youve_worked_on_here\" >What are some of the most memorable moments or projects you&#8217;ve worked on here?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.brightermonday.co.ke\/discover\/brightermonday-stars-celebrating-10-years-of-service\/#_What_are_you_most_grateful_for_during_your_time_at_the_company\" >\u00a0What are you most grateful for during your time at the company?<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\" id=\"h-tell-us-about-your-journey-with-brightermonday\"><span class=\"ez-toc-section\" id=\"Tell_us_about_your_journey_with_BrighterMonday\"><\/span>Tell us about your journey with BrighterMonday<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Boniface: &#8220;I joined BrighterMonday in mid-2013 as a Customer Support Advisor responsible for handling inbound customer requests as well as supporting the telesales team to deliver value to our customers. By the close of the year, I was lead for the 4-person service delivery team under the leadership of the Customer Service Manager. This team was responsible for processing client sign-ups and quality assurance for all classifieds on the site. In the last 3 years, while serving as the Deputy Head of Operations and Customer Experience, I have had the opportunity to focus on a couple of interests I am passionate about; namely customer experience and operational efficiency.&#8221;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-are-some-of-the-most-significant-changes-you-ve-seen-in-the-industry-over-the-years\"><span class=\"ez-toc-section\" id=\"What_are_some_of_the_most_significant_changes_youve_seen_in_the_industry_over_the_years\"><\/span>What are some of the most significant changes you&#8217;ve seen in the industry over the years?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Boniface: &#8220;In my early years with the business, I spearheaded the development and deployment of the KYC standards that we use to date. I was also responsible for developing, piloting and implementing the customer onboarding process that we use to date. More recently, I have valued being part of cross-functional teams tasked with researching, reporting, and piloting tech tools intended to improve internal processes and delivery. I am also proud to have been part of the original members of the ROAM CX Center of Excellence where I got to interact with CX Practitioners within sister brands across the continent.&#8221;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"536\" src=\"https:\/\/www.brightermonday.co.ke\/discover\/wp-content\/uploads\/2023\/02\/untitled-design-2023-02-03t144118843-1024x536.png\" alt=\"Career advice from Boniface: &quot;Now is always a good time to take that next step to grow yourself.&quot;\" class=\"wp-image-11325\" srcset=\"https:\/\/www.brightermonday.co.ke\/discover\/wp-content\/uploads\/2023\/02\/untitled-design-2023-02-03t144118843-1024x536.png 1024w, https:\/\/www.brightermonday.co.ke\/discover\/wp-content\/uploads\/2023\/02\/untitled-design-2023-02-03t144118843-378x198.png 378w, https:\/\/www.brightermonday.co.ke\/discover\/wp-content\/uploads\/2023\/02\/untitled-design-2023-02-03t144118843-770x403.png 770w, https:\/\/www.brightermonday.co.ke\/discover\/wp-content\/uploads\/2023\/02\/untitled-design-2023-02-03t144118843-600x315.png 600w, https:\/\/www.brightermonday.co.ke\/discover\/wp-content\/uploads\/2023\/02\/untitled-design-2023-02-03t144118843-390x204.png 390w, https:\/\/www.brightermonday.co.ke\/discover\/wp-content\/uploads\/2023\/02\/untitled-design-2023-02-03t144118843.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Career advise from Boniface<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-are-some-of-the-most-memorable-moments-or-projects-you-ve-worked-on-here\"><span class=\"ez-toc-section\" id=\"What_are_some_of_the_most_memorable_moments_or_projects_youve_worked_on_here\"><\/span>What are some of the most memorable moments or projects you&#8217;ve worked on here?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Boniface: &#8220;BrighterMonday provides an opportunity to learn and grow. I have examples of colleagues learning new skills and successfully transitioning from one department to another &#8211; Customer Service to Sales, Sales to IT, CX to Product, etc. Others, like myself, have had the opportunity to grow and climb the ladder in their chosen field.&#8221;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-are-you-most-grateful-for-during-your-time-at-the-company\"><span class=\"ez-toc-section\" id=\"_What_are_you_most_grateful_for_during_your_time_at_the_company\"><\/span>\u00a0What are you most grateful for during your time at the company?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Boniface: &#8220;I am most grateful for the experience of working with a group of brilliant, supportive colleagues. I also appreciate the opportunity I have had to exercise my skills in my areas of interest and have my efforts recognized.&#8221;<\/p>\n\n\n\n<p>We are grateful to have Boniface as a member of the BrighterMonday team and look forward to seeing all that he will accomplish in the future. Congratulations, Boniface, on your 10 years of service and thank you for all that you do!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Celebrating Boniface Macharia &#8211; Deputy Head of Operations &#038; Customer Experience, 10 years of service at BrighterMonday. Read about his journey, in his own words<\/p>\n","protected":false},"author":159,"featured_media":11326,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[496,390,543],"content_author":[],"class_list":["post-11323","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorised","tag-brightermonday","tag-career-growth","tag-work-anniversary"],"_links":{"self":[{"href":"https:\/\/www.brightermonday.co.ke\/discover\/wp-json\/wp\/v2\/posts\/11323","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.brightermonday.co.ke\/discover\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.brightermonday.co.ke\/discover\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.brightermonday.co.ke\/discover\/wp-json\/wp\/v2\/users\/159"}],"replies":[{"embeddable":true,"href":"https:\/\/www.brightermonday.co.ke\/discover\/wp-json\/wp\/v2\/comments?post=11323"}],"version-history":[{"count":0,"href":"https:\/\/www.brightermonday.co.ke\/discover\/wp-json\/wp\/v2\/posts\/11323\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.brightermonday.co.ke\/discover\/wp-json\/wp\/v2\/media\/11326"}],"wp:attachment":[{"href":"https:\/\/www.brightermonday.co.ke\/discover\/wp-json\/wp\/v2\/media?parent=11323"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.brightermonday.co.ke\/discover\/wp-json\/wp\/v2\/categories?post=11323"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.brightermonday.co.ke\/discover\/wp-json\/wp\/v2\/tags?post=11323"},{"taxonomy":"content_author","embeddable":true,"href":"https:\/\/www.brightermonday.co.ke\/discover\/wp-json\/wp\/v2\/content_author?post=11323"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}