Administrative Assistant (Student Services)

Anonymous Employer

Job Summary

The Administrative Assistant provides administrative support to both the recruitment & the manager's office.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

  • Provide Administrative Support to the recruitment assistant & the office manager
  • Respond to all leads from the different platforms (email, social media, telephone, calls & WhatsApp)
  • Qualify all leads as per the laid -out qualification procedure
  • Queue for review all qualified leads
  • Queue for action all unqualified leads
  • Key in all leads into the CRM
  • Follow up with both students & institutions during the application process
  • Prepare weekly performance reports (including status reports)
  • Manage pre-applicant’s portfolio
  • Ensure continuous updates to all clients (weekly)
  • Ensure that the office is always neat and organized (including managing the cleaner)
  • Contribute in continuous improvement of processes (to improve our overall client experience)
  • Manage the diary for the office manager
  • Keep track of all our client’s social media presence and posts and highlight any interesting posts that we can leverage on (daily)
  • Maintain Outstanding Action Points (AP) reports for both the Recruitment Assistant & the Manager (& ensure no AP is unresolved beyond 48 hours)
  • Post on social media (daily) 

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