Aftersales Manager - Major Auto Dealership

Job Summary

Our clients are well established Isuzu EA Dealers since the late 1970s. They are looking for suitable candidates to fill the Leadership position of Aftersales Manager

  • Minimum Qualification: Bachelor
  • Experience Level: Management level
  • Experience Length: 10 years

Job Description

Reporting to the Managing Director, the successful candidate will be responsible for the following functions:-

  • Preparation and execution of annual business plans and activities.
  • Drive change and develop a customer oriented culture in the organization.
  • Lead and inspire the aftersales team to ensure customer satisfaction. 
  • Budget management & control operating costs.
  • Manage parts inventory ensuring optimal stocks.
  • Identify and develop new business opportunities for the organization.
  • Monitor and review Aftersales Service processes to enhance productivity and improve customer satisfaction. 
  • Provision of advisory services to the Aftersales team.
  • Monitor staff performance and attendance.
  • Support all company marketing programs.
  • Administer corporate & Isuzu policy and ensure compliance with labour agreements & effective labour relations.
  • Manage quality control and reduce repeat jobs.
  • Ensure Environment, Health and Safety best practices in the workshop.
  • Preparation of Management reports.

For appointment to this position, the successful candidate must have the following minimum requirements: -

  1. Degree in Mechanical Engineering field or equivalent qualifications.
  2. Ten years work experience in a relevant field.
  3. Technical competence with the ability to train others.
  4. Good communication, analytical, interpersonal, negotiation and problem solving skills.

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