Branch manager, general business - kisii branch

Rest of Kenya Full Time Banking & Finance
KSh Confidential
6 days ago

Job Summary

Overseeing branch sales and administrative operations and to ensure performance targets in respect to underwritten premium, client recruitment,

  • Qualification Level: Bachelor
  • Experience Level: Management level
  • Experience Length: 5 years

Job Description

  • Department: Marketing 
  • Reports To: DGM Marketing 
  • Location/Branch: Kisii

Main Purpose of the Job
Overseeing branch sales and administrative operations and to ensure performance targets in respect to underwritten premium, client recruitment, service quality and expense control to achieve business objectives

Main Responsibilities
  • Promoting  business growth and achievement of  set performance growth targets by  marketing Kenindia as a brand and selling it’s insurance products to new and existing  customers
  • Monitoring market activities and identifying ways in which the company's services can be improved and rendered more competitive
  • Ensuring that branch operations run smoothly and profitably so that quality service is provided to customers at all times.
  • Driving operational matters at branch level and ensuring compliance with set policies and procedures.
  • Visiting, developing and maintaining good rapport with customers and handling their queries, and reporting on any significant/persistent concerns to management

Key Deliverables (specific to this position)
  1. Business Growth 
  2. Profitability 
  3. Increased market share
  4. Satisfied customers

Direct Reports (Jobs reporting to this position)
  1. Underwriters 
  2. Accountant 
  3. Messenger 
  4. Secretary 

Key Interfaces
Internal
  • Human Resources 
  • Finance 
  • Branches
  • Administration 
  • Internal Audit 
  • Risk and Compliance
  • Legal
External
  • Agents 
  • Brokers 
  • Direct clients 

CRITICAL SUCCESS FACTORS FOR THE JOB
Job Specifications
Academic Qualifications
  • Undergraduate Degree in any field  
Professional Qualifications
  • Professional Insurance Qualification  ACII, IIK, ANZIF 
  • Diploma or Certificate in marketing an added advantage 

Key Drivers
Key Job Skills (specific to the job)
  • Sales skills
  • Underwriting skills, must be able to give accurate quotations.
  • Problem solving and decision making skills
  • Relationship building skills
  • Networking skills
  • Staff supervision, training and performance management skills
Insurance Skills (special Category)
  • Management skills 
  • Product knowledge.
General Skills 
  • Communication skills
  • Interpersonal skills
  • Customer Service
  • IT skills (fluency)

Our Competencies/Behaviours
  • Integrity 
  • Reliability 
  • Transparency 
  • Professionalism 
  • Teamwork 
  • Quality 

Relevant Experience
  • At least 3 years of relevant experience

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