Branch Manager - Mombasa


Clearing, Forwarding & Logistics Solutions Provider

Job Summary

Our client is specialized in offering Clearing and Forwarding Services and logistics solutions to local and global customers. They seek to hire a Clearing and Forwarding Branch Manager for their Mombasa branch.

  • Minimum Qualification: Bachelor
  • Experience Level: Management level
  • Experience Length: 10 years

Job Description


  1. To guide clients on clearance processes in Kenya as per their requirements with SOPs in Place, including checking and approving their draft documents before they are finalized.
  2. Receive all pre-alerts for all Airfreight, Sea freight, Transit and Transshipments including Local imports and Exports by sea and road and forward the documents to the concerned parties.
  3. Handle all Queries and information on shipments from Origins and/or Clients.
  4. Ensure all operations team Members work as a Team to achieve set standard requirements per company rules.
  5. Ensure all Operations Master Files records & Documents are kept in good order & in right places within the office as per its set processes.
  6. To Handle / Check all purchase Invoices are correctly billed to us & that we have fully recovered all its costs / charges. Verify / Approve these Invoices.
  7. Checking and Approval of all outgoing Draft Invoices to any Clients. Also to approve all such final Invoices for all Clients and to ensure all its attached documents are correct & as per its requirements & per what is stated in Invoices.
  8. Fully Intervene with Customs Authorities, KPA, Shipping lines, Airlines or Ground Handlers as & when required when there are disputes or queries or mis-handled or mis-performed by others or juniors during its clearance processes and to ensure prompt positive results for Customers.
  9. To Monitor & Supervise that all our Transit & Transshipment Entries are lodged upon arrival of goods and Entries are passed & processed within 48 Hours to avoid any Sea/Airport Storage charges
  10. Address customer issues and ensure overall customer satisfaction.
  11. Supervise with the Declaration Team and Bonds Officers to ensure our Bonds are cancelled in time to avoid deferred costs.
  12. Seamless coordination with Transport department to ensure efficient loading at ICD, offloading at client premises as well as return of empties back to the shipping line.



  • Bachelor’s degree in Business management or equivalent qualification
  • Diploma in Clearing and forwarding.
  • More than 10 years’ progressive experience in clearing and forwarding industry.
  • Knowledge and understanding of customs legislation, tariffs, import/export documentation, customs clearance, bond management and customs declaration.



  • Excellent problem solving & interpersonal skills.
  • Excellent communication skills, both oral and written and reporting skills.
  • Ability to multi-task and get things done to completion.
  • Highly developed teamwork skills – ability to work with others and embrace team work
  • Demonstrate ability to be resourceful and proactive in dealing with issues that may arise



Qualified candidates should send their CVs and cover letters on or before 9/6/2019.

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