Job Summary

Direct all operational aspects including distribution operations, customer service, human resources, administration and sales

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

Duties And Responsibilities
  1. Direct all operational aspects including distribution operations, customer service, human resources, administration and sales
  2. Assess local market conditions and identify current and prospective sales opportunities
  3. Develop forecasts, financial objectives and business plans
  4. Meet goals and metrics
  5. Manage budget and allocate funds appropriately
  6. Bring out the best of branch’s personnel by providing training, coaching, development and motivation
  7. Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
  8. Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
  9. Address customer and employee satisfaction issues promptly
  10. Adhere to high ethical standards, and comply with all regulations/applicable laws
  11. Network to improve the presence and reputation of the branch and company
  12. Stay abreast of competing markets and provide reports on market movement and penetration

Minimum Requirements
  • KCSE: C -
  • Age:  25 and above
  • Academic qualifications: Diploma / Degree in any field and a Diploma in insurance
  • Years of experience: 3 years and above in sales and marketing

Skills
  • Proven branch management experience, as a bank manager or similar role
  • Sufficient knowledge of modern management techniques and best practises
  • Ability to meet sales targets and production goals
  • Familiarity with industry’s rules and regulations
  • Excellent organizational skills
  • Results driven and customer focused
  • Leadership and human resources management skills

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