To sell, manage, and develop as well as help in penetration of company product and services to SME customers within the appointed area. The role ensures identification, facilitation and execution of sales opportunities within current and new SME clients in order to maximise sales and growth of revenue of the company within the appointed area.
Minimum Qualifications and Experience required
Formal Qualification: Bachelor’s degree with sales background or other sales related qualifications.
Experience: 2 - 3 years in Sales and Marketing, IT Sales management, Business administration and Management, Relationship Management.
Unique skills: Sales Management
Core Elements of Job
1. Financial Perspective
Achieve the sales targets as set by management
Execute sales growth action plans in the market
Contribute positively to cost savings target of the business
2. Customer Perspective
Build and maintain relationships with key customers and facilitate the continuous growth of the customer base for the business.
Determine required solution for the customer with a focus on cross- and up selling of products and services
Develop and demonstrate a thorough understanding of the partner and customer’s business for the assigned area
Conduct analysis of customer, partners and sales metrics, costs and categories to help make informed business decisions.
Address and resolve escalated issues from customers
Forecast and maintain sales plans with customers for the assigned area
Ensure accuracy of the first bill as signed and full adherence of the signed contract.
3. Internal Processes
Continuously ensure alignment with marketing, branding and communications procedures
Compile and execute action plans to grow the customer and partner footprint for the assigned area
Forecast and monitor sales for the relevant market segments for appointed area
Provide insights in the growth strategies in conjunction with partners and customers to drive business growth for appointed area
Facilitate and maintain the development of communication channels on all levels to prevent breakdown in information flow
Support sales administration team with required information for sales order management
Support the finance team in money collection and issue resolution
Ensure adheres to policies and procedures to support governance and controls
4. People Management
Take responsibility for self-development through self-study, identification of learning opportunities
Embark on a continuous learning drive to stay abreast with best practise in the company and related industries
Ensure a thorough understanding of the company products and services, policies and procedures to ensure a consistent delivery of sales and sales message to all customers