Guru Nanak Ramgarhia Sikh Hospital

Business Development Manager

Job Summary

Applications are invited from qualified persons for the above vacant position.

  • Minimum Qualification: Bachelor
  • Experience Level: Senior level
  • Experience Length: 5 years

Job Description

Location                       Pangani, Nairobi
Employment Type         Full Time
Job Level                      Senior level


Department:        CUSTOMER SERVICE
Designation:        BUSINESS DEVELOPMENT MANAGER
Reports to:          CHIEF EXECUTIVE OFFICER

Main Job Tasks and Responsibilities

1.    New Business Development:


•    Prospect for potential new clients and increase conversion rates.
•    Driving force behind generating new sales leads and contacts
•    Research and develop new markets and build relationships with new clients.
•    Planning and overseeing new marketing initiatives.
•    Set up meetings between client decision makers and institutions leaders.
•    Plan for pitches, and marketing initiatives. Work with teams to develop proposals that speaks to the client’s needs, concerns, and objectives.
•    Participate in pricing the solution/service.
•    Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. Use a variety of styles to persuade or negotiate appropriately.
•    Having an in-depth knowledge of business products and value proposition

2.    Strategic Implementation

•    Review, formulate and implement policies, strategies and plans to promote and institutionalize the culture of service excellence
•    Using knowledge of the market and competitors, identify and develop the Hospital’s unique selling propositions and differentiators

3.    Client Retention

•    Work with technical staff and other internal colleagues to meet complaints
•    Arrange and participate in internal and external client debriefs.
•    Conduct quarterly client satisfaction surveys,
•    Increasing client base

4.    Quality Improvement

•    Responsible for production of timely customer service reports based on key performance indicators
•    Increasing the value of current customers while attracting new ones.

Qualifications and Experience:

•    Bachelor Degree in Business related fields
•    5 years’ experience in Client facing roles include customer service, sales and marketing

Desired Competencies

•    Ability to plan, organize, prioritize and work both collaboratively and independently to meet deadlines
•    Ability to collaborate with and influence individuals at all levels of the hospital
•    Exceptional interpersonal and patient service communication skills
•    Skilled at employing conflict resolution and service recovery strategies to resolve issues and appease patients.
•    Problem-solving and analytical skills to interpret sales performance and market trend information.
•    Proven ability to motivate and lead the sales team.
•    Experience in developing marketing and sales strategies.
•    Communication skills
•    Negotiating skills

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