Job Summary

Our client is an established call center based in Kenya. They are seeking to hire a vibrant Call-center Assistant who will be tasked with managing incoming calls from clients, troubleshooting problems, providing information and maintaining logs in the database.

  • Minimum Qualification: Certificate
  • Experience Level: Entry level
  • Experience Length: Less than 1 year

Job Description

Gross Salary: 15K


Responsibilities:

  • Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining the database.
  • Determines requirements by working with customers.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; forwarding requests.
  • Maintains call center database by entering information.
  • Keeps equipment operational by following established procedures; reporting malfunctions.


Qualifications:

  • Must have a Diploma/Certificate in any field
  • A minimum of 6 months working experience
  • Experience working at a Call Center will be an added experience
  • Working experience on outbound debt collection/sales environment.
  • Must possess Strong communication skills and must be target driven
  • MUST be Computer literate
  • Excellent phone etiquette skills
  • Understanding/working knowledge of Collection System is advantageous
  • Ability to work with minimum supervision

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