Position: Call Centre Agent -Several Positions (For upcoming BPO)
Employer: A start up BPO Company
Ref no: SGK-CCA --08-2019
Job category: Support
Town: Athi River
Certificate/Diploma or Degree in Customer Service or related field.
At least 1 year relevant working experience as a Call Centre Agent (Customer Service Agent) in a busy BPO
Call Centre Agent main duties includes:-
- Handle customer inquiries and complaints.
- Respond to telephone calls and E-mails.
- Research on required information.
- Provide customers with products and service information.
- Enter new customer information.
- Document all call information according to the standard operating procedures.
- Produce call reports.
- Secure company business telephone calls and emails.
Expected Salary:- Kshs. 15,000 - 20,000 plus performance based incentives