Africa 118 Inc

Call Centre Agents and Telemarketers

Job Summary

Africa118 Inc. is seeking dedicated, talented, and switched–on personnel for the role of Call Centre Agents and Telemarketers to join our team across Kenya.

  • Minimum Qualification: Unspecified
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

With a career at Africa 118 you will have the enviable task to build a transformational organization that will change and progress how business is done in Africa. We are a leading provider of information services in Africa with footprints in over 10 countries and growing rapidly. You have a great opportunity to use your technological expertise to help grow the millions of SME’s and large organizations in the region.

The Role

  1. Maintaining and updating databases as per the established customer management guidelines/ service charter.
  2. Data enrichment, validation, scrapping using variety of tools (directories, internet, and customer websites), out bound and inbound calls.
  3. Responding effectively to research requests from Data Management team.
  4. Understanding, maintaining and implementing data governance policies using established policies and tools.
  5. Telemarketing and tele selling


  • Proficiency in MS Office Suite is mandatory, especially Microsoft excel, Word and PowerPoint.
  • Ability to speak, write and read in Kiswahili and English is mandatory. French, Portuguese, Amharic, Arabic, Hausa, Igbo, Yoruba, Mandarin or Chinese is an added advantage.
  • Maintains a positive attitude and enthusiasm when faced with routine work.
  • Dynamic and energized individual.
  • Ability to multi task.
  • Persuasive and sociable – strong tele selling skills
  • Maintains high levels of integrity and confidentiality of client information.
  • Excellent telephone etiquette and communication skills.
  • Excellent customer service skills.
  • Flexibility and attention to detail is essential.

Complete mandatory preliminary training on Digital skills via this link: and send the GDS certificate of completion alongside the job application.

Submit your CV, cover letter, GDS certificate before 30th June, 2019.

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