Claims Officer-Medical

Barclays Bank of Kenya Limited

Job Summary

The position is responsible for growing the revenue for the branch and maintaining the desired loss ratio through regular engagements to build strong relationships and loyalty. The assistant branch manager is the front face of the organization to the customers and will do business development to deliver new business and new accounts, drive renewals and support all after sales services to the Customer

  • Minimum Qualification: Bachelor
  • Experience Level: Senior level
  • Experience Length: 5 years

Job Description

Key Accountabilities

Role/ Person


Accountability: Operational Process Support

§  Responsible for the growth of portfolio top line to the set targets through retention & acquisition of new business on existing accounts and new ones.
§  Review the risks accepted in the branch to ensure they are within the set underwriting guidelines and are covered under the reinsurance programme 
§  Ensure clients are constantly updated on claims process and progress
§  Ensure top notch customer experience is provided to  our intermediaries and clientele.
§  Ensuring training and increased uptake of all automation initiatives by business partners.
§  Ensuring compliance with the Company’s credit policy.
§  Support in collecting revenue from key accounts
§  Proactively drive quality of business and ensure achievement of set business mix target.
§  Responsible for obtaining and providing the correct marketing intelligence to inform product development /customization and pricing
§  Ensure timely issuance of policy documents, renewal confirmations and endorsements.
§  Ensure that all queries on technical insurance issues from customers and branch staff are addressed promptly while providing technical guidance.
§  Ensure compliance with all regulatory and internal procedures in regard to Bancassurance business.
§  Organizing training, seminars and scheduled functions to ensure loyalty.
§  Premium collection and remittance.
§  Carry out market research, customer data mining and segmentation and provide customer feedback to Branch Manager for the development of new products and enhancement of existing ones to suite the various market segments.
§  To facilitate timely issuance of relevant documents

Education and Experience Required

     A bachelor’s degree in business related course (Insurance Option, Marketing, Business Administration, and Finance) or equivalent from a recognized university.
    DIP CII or local equivalent (IIK) or equivalent experience
    5 (Five) years’ experience, 2(two) of which should be at supervisory level or above

Competencies:  (Maximum of 8 competencies)

    Thorough knowledge of insurance products
    Relationship building for influence
    Excellent negotiation  and communication skills
    Key account management
    Understanding route to market
    Analytical Thinking
    Risk management

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