Job Summary

The Collections Specialist is responsible for collections of outstanding accounts receivable from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

  1. Call or email to our clients daily to guide our client repay their loan on time as well as remind our client on the value of keeping a good credit record;
  2. Collect the overdue loan via calling or emailing our client;
  3. Create the different effective ways of repayment reminders according to the different collection strategies;
  4. Achieve the KPI target according to mission target given by the company at the start of every month ;
  5. Update the client’s latest contact, find out and update the contacts of those non- approachable clients

Qualifications 
  • College and above are required for this position; 
  • Have the knowledge of microfinance industry , the basic knowledge of the laws of Kenya in the industry. 
  •  Proficient in MS Office Self motivated and good at team work; 
  • Have the experience in calling centre: collection work experience for credit card or microfinance industry is preferred

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