Job Summary

Will be responsible for overall Program development taking client’s/SMEs feedback, walking client/requestor through the program and take final mail of content completion

  • Minimum Qualification: Bachelor
  • Experience Level: Management level
  • Experience Length: 5 years

Job Description

Location: Nairobi, Kenya 
Remuneration: 2500 USD

Responsible for following PRF process, ensuring Content development & delivery within agreed timelines

He/She should have telecom & content creation or Training Delivery or Training Operations experience.

Responsibilities as Content Lead:
  1. Responsible of Running Content Operations Profitably: Timelines, Revenue& Budget 
  2. Meeting Clients on Content requirements Concept, Design, Development and  Operations
  3. Allocating and Managing day to day Content Requests to Content team members 
  4. Responsible for Capacity Utilization of Content Team: Prioritisation and Productivity  
  5. Reviewing Story board/Design Document & Content before sending to Client for approvals 
  6. Process Adherence related to Content requests, delivery of Content, approval Processes 
  7. Ensure no escalation from Customer on Timelines or quality of Content
  8. Timely sharing of daily, monthly weekly Content dashboards: internal and external
  9. Understand and introduce new initiatives in areas of digital delivery related to Content

Responsibilities as Learn Pro Lead:
  1. Responsible of Running Operations Profitably: Timelines, Revenue& Budget 
  2. Meeting Clients : Concept, Design, Development and Operations
  3. Managing Day to Day Operations: Uptime, Content allocation, User Management, Reporting
  4. Quality and timely release of daily/weekly/monthly dashboards of Learn pro to various Clients
  5. Will be responsible for imparting Trainings/TTTs or making presentations/giving Demos of Learn Pro to various clients or Client Teams
  6. He/She will be coordinating with the support IT/ Marketing/ vendor teams for uptime, new requirements, delivery within timeline and should have strong knowledge of Online Learning Platform and customer’s online training needs
  7. He/She should understand basics of Learn Pros Technical know how

  • AGE GROUP: 30-40
  • ESSENTIAL: Graduate/Bachelor Degree
  • ESSENTIAL: Worked with Telecom
  • DESIRABLE: Work as Training Operations, or as master trainer, Content Operations /developer, worked on online platforms/Tools
  • ESSENTIAL: 5+ Plus
  • ESSENTIAL: MS Office, PowerPoint
  • DESIRABLE: Communications skills, IT Background, Team Player

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