Job Summary

The Hospital is soliciting for qualified applicants for the position of Customer Care Assistant.

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description

P.C.E.A. Kikuyu Hospital, one of the leading Mission Hospitals, works to promote the well being of all people through provision of quality, diverse and sustainable health care services to all while witnessing the Love of Christ. We provide the following services: Ophthalmic, Orthopaedic, Dental, General Medicine and Renal.

Position requirements:-

  • Diploma in Public Relations from a recognized institution.
  • Knowledge of customer service principles and practices.
  • At least 2 years of relevant experience.
  • Good communication skills

Duties and responsibilities:

  1. Prepare and distribute customer activity reports.
  2. Record details of inquiries, comments and complaints.
  3. Perform customer verifications.
  4. Organize workflow to meet customer timeframes.
  5. Respond promptly and directly to customer inquiries either face to face, by telephone or electronically.
  6. Any other duties as assigned.

Qualified candidates should submit their application letter, detailed curriculum vitae, copies of certificates and testimonials, day time telephone contacts and three referees (one of whom should be a spiritual leader) with their contacts. A recommendation letter from the Spiritual Leader is a must. Please quote the job title on the subject line..

Applications should be received not later than 22nd February 2019.

Qualified candidates should address their applications to:-

Chief Executive Officer

P.C.E.A. Kikuyu Hospital

P.O. Box 45 – 00902



Only shortlisted candidates will be contacted.

Only shortlisted candidates will be contacted.

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