Job Summary

The Customer Care Representative will be accountable for the delivery of high-quality professional services to our customers. Our goal is to promote business growth by expanding the company’s clientele.

  • Minimum Qualification: Unspecified
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

We are looking for enthusiastic Customer Care Representatives to join our company.


Qualifications

  • Proven experience in Gaming Industry, 
  • Experienced in Customer Service role is a bonus.
  • Must be able to work in a fast-paced environment.
  • Experience in Digital Whatsapp marketing 
  • Experience in customer retention in previous work environment will be an added advantage
  • He/She should manage multiple tasks simultaneously and able to work under pressure.
  • Excellent communication and presentation skills.
  • Must have strong work ethics and willingness to learn in all aspects of the position.
  • Should possess good personal integrity, with a high sense of responsibility and accountability.
  • Should be a team player and very flexible to work in a dynamic and often hectic environment.
  • Proficient in Swahili and English

 

Responsibilities

  1. Promote the company and all its products to our customers through different communication channels like using the phone and social media platforms.
  2. Enhance the company’s reputation by providing professional, prompt and effective assistance to customers.
  3. Handling and resolving customer s  issues promptly through call, email, and approved social media platforms while maintaining the set quality standards of customer service delivery.
  4. Understanding customer needs and providing efficient feedback to a Supervisor.
  5. Make follow-ups from the relevant person to ensure that escalated customer issues are resolved in a timely manner.
  6. Listening to the customers’ needs and assisting them in making a well informed decision
  7. Perform any other assigned duties.
  8. Educate and inform customers on the company’s marketing strategies and ongoing promotion


Salary: 15000-35000.

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