We are looking for enthusiastic Customer Care Representatives to join our company.
- Proven experience in Gaming Industry,
- Experienced in Customer Service role is a bonus.
- Must be able to work in a fast-paced environment.
- Experience in Digital Whatsapp marketing
- Experience in customer retention in previous work environment will be an added advantage
- He/She should manage multiple tasks simultaneously and able to work under pressure.
- Excellent communication and presentation skills.
- Must have strong work ethics and willingness to learn in all aspects of the position.
- Should possess good personal integrity, with a high sense of responsibility and accountability.
- Should be a team player and very flexible to work in a dynamic and often hectic environment.
- Proficient in Swahili and English
- Promote the company and all its products to our customers through different communication channels like using the phone and social media platforms.
- Enhance the company’s reputation by providing professional, prompt and effective assistance to customers.
- Handling and resolving customer s issues promptly through call, email, and approved social media platforms while maintaining the set quality standards of customer service delivery.
- Understanding customer needs and providing efficient feedback to a Supervisor.
- Make follow-ups from the relevant person to ensure that escalated customer issues are resolved in a timely manner.
- Listening to the customers’ needs and assisting them in making a well informed decision
- Perform any other assigned duties.
- Educate and inform customers on the company’s marketing strategies and ongoing promotion