Job Summary

The Customer Relations Officer will be employed on a fixed term contractual basis for three months and would be reporting and working directly under the sales and marketing manager.

  • Minimum Qualification: Certificate
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

Job Description

  1. Communicating with the clients and arrange for availability of vehicles for installations.
  2. Make daily follow up with the clients on the service provided as part of after care service and resolve all issues or concerns amicably.
  3. Resolving all complaints, concerns and issues in a timely manner and communicate/escalate to the Sales and Marketing Manager for any further clarification or resolution.
  4. Confirm client information and update on existing database.
  5. Keeping a customer log with daily updates on the clients’ comments, complaints and enquiries on the service been provided.
  6. Liaising with the control room on all issues arising while on night duty and making appropriate follow ups with the concerned departments for effective resolution of the concerns or issues.
Job Requirements
  • Minimum of 1 year job experience in Customer Care from the service industry or experience gotten from a fleet management/Logistics company.
  • Diploma or Certificate holder from any registered colleges or institutions
  • Must have skills in problem solving
  • Must have fluency in both oral and written English and Swahili
  • Ability to Multi Task
  • Good proficiency in MS Office – Word, Excel, PowerPoint
  • Strong Verbal and Communication skills
  • Self-driven, customer centric and team player
  • Ability to work on long hours due to the nature of the project.

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