Customer Relationship Representative


Anonymous Employer

Job Summary

Interact, coach and communicate with customers and potential customers to ensure the best customer experience.

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: No Experience/Less than 1 year

Job Description

Be the gateway between Jambo and its users. Key to make the world understand Jambo Auction. Execute certain parts of the marketing strategy for Jambo Auction.

Primary duties for the Customer Relationship Representative will be
  1. Communicate with customers on all customer communication channels
  2. Customer engagement including answering queries, training and customer support
  3. Facebook Ad Account management (Creation and deployment and management of ads)
  4. Google Ad account management (Creation and deployment and management of ads)
  5. Content creation for blogs, emails, newsletters, ads, social media content
  6. Banner, Graphics and media creation and development
  7. Customer research and key user persona development
  8. Create marketing strategy
  9. Manage marketing budget
  10. Google analytics data analysis 

Minimum requirements for the job are as follows
  • Charming, jovial people person
  • Good in Swahili/English/Sheng
  • College Diploma and above
  • Knowledge of Social Media Marketing
  • Facebook Ads and analytics, Google Analytics and Google Account Ads Management,
  • Content creation ability
  • Experience in Facebook ads and Google ads deployment
  • Graphics development is a plus

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