Customer Service & Admin Officer

Customer service & admin officer

Nairobi Full Time Banking & Finance
KSh Confidential
1 week ago

Job Summary

Mwananchi Credit Company invites applications from dynamic, goal-oriented, high performers from qualified individuals to fill in a position of a Customer Service & Admin Officer in their Company.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

Customer Service & Admin Offer Job Duties & Key Responsibilities

  • Receive and make calls for and on behalf of the company
  • Receive visitors and direct them accordingly
  • Marketing the company products to the walk-in customers
  • Maintain office cleanliness and orderliness in liaison with cleaning service providers
  • Contributing to team effort by accomplishing related results as needed.
  • Handle customer relations
  • Giving feedback on clients’ queries.
  • Making customers’ experiences better  by ensuring customer satisfaction
  • Ensuring availability of marketing materials in the branch.
  • Responding to customer queries in a professional manner
  • Carrying out customer and product related document processing like the enquiry book and the complaints/feedback box
  • Ensure 100% compliance to the set guidelines, policies and procedures on customer service
  • Handle the company’s general emails and online enquiries
  • Ensure the organization’s assets at the branch are properly used and well taken care of them.
  • Ensuring the branch attendance book is signed by all staff
  • Perform other administrative duties as assigned.
  • Making accurate loan disbursement entries into the system.
  • Sending reminder messages to clients on their loan payments.

Required Skills & Qualifications

·         At least 2 years work experience in a busy micro- credit organization or any related field that has exposure to relating with clients.

·         A diploma or certificate in Business administration secretarial or office management.

·         High administrative and organizational skills.

·         Attention to detail with strong ability to keep accurate records and information.

·         Effective communication skills both orally and written.

·         Must be Smart, presentable, confident and have great interpersonal skills.

·         Must be polished, sharp looking and eloquent

·         Knowledge of office management systems and procedures.

·         Excellent time management skills and ability to multitask and prioritize work.

·         Computer literacy and proficiency in MS Office.

·         Attention to detail and problem solving skills.

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