Customer Service Assistant - Naivasha

BRITAM Insurance Company

Job Summary

Responsible in delivering an exceptional customer experience at the Britam branch level and putting the needs of every customer at the heart of every decision making process.

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

Key responsibilities
  • Implement the customer experience strategy in the respective branch
  • Investigate and respond to all customer enquiries promptly at the branch level
  • Escalate complex queries to the appropriate functional area
  • Maintain regular internal (to staff) and external (to customers) communication on Customer Service matters.
  • Investigate and respond to all customer enquiries promptly.
  • Carry out customer and product related document processing
  • Respond to customer queries in a professional manner
  • Make customers’ experiences better by ensuring customer satisfaction
  • Ensure high standards of Customer Service are maintained in all at the branch level
Knowledge, experience and qualifications required

  • Bachelor’s degree in a business related field
  • At least 2- 4 years’ experience in a similar position
Technical/ Functional competencies

  • Customer service skills
  • Decision making –ability to make strategic decisions in a timely and effective manner 
  • High moral and ethical standing
  • Highly motivated

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