Skills Geographic

Customer Service Executive (FMCG Company)

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Job Summary

Customer Service Executive will mainly support the sales team

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

Position: Customer Service Executive (FMCG Company)

Employer:   A Leading manufacturer of Industrial Paints and Inks

Ref no: SGK-CSE-08-2019

Industry: Manufacturing and Distribution

Job category: Supervisory

Town: Nairobi

Country: Kenya


Qualifications/requirements:
Diploma or Degree in Customer Service or related field.
Must have very good business relationship management skills.


Experience:
At least 3 years relevant working experience in a FMCG Manufacturing or FMCG Distribution Company.


Duties/Responsibilities:-
  1. Customer Service Executive will mainly support the sales team.
  2. He/She will be responsible for taking sales orders over the telephone and E-mail (telesales).
  3. Handle customer queries and complaints.
  4. Serve as a link between the field sales team and the management.
  5. Support the sales team by organizing for urgent deliveries.
  6. Making summary of daily and weekly field team's report.
  7. Coordination with the field teams and assisting them to resolve any office related challenges.
  8. Ensuring cordial relationship with all the customers among other duties.

Expected Salary:- Kshs. 30,000 - 40,000 plus benefits 

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