Customer Service Intern

Shop IT Store Limited

Job Summary

Applications are invited from qualified persons for the above intern position.

  • Minimum Qualification: Certificate
  • Experience Level: Volunteer, internship
  • Experience Length: No Experience/Less than 1 year

Job Description

Responsibilities

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Vast product knowledge.
  • Ensure efficiency of the customer service process.
  • Ensure customer satisfaction through the provision of professional customer support.

Qualifications

  • Attained a C+ or higher in your KCSE.
  • A verifiable academic certificate of training in relevant field.
  • Partake in a month-long intensive training program (Monday – Saturday)Only successful candidates will be retained.
  • Proficient in internet research, word processing and spreadsheets.
  • Excellent communication and presentation skills.

How to Apply

Interested candidates should send their applications to resourcing@shopit.co.ke

Short listing will be on a ‘first-come’ basis.

No fee is payable by candidates at any point of the recruitment process.

Only shortlisted candidates will be contacted.

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Nairobi
| Full Time |
KSh Confidential
1mo
Nairobi
| Full Time |
KSh 45,001 - 60,000
1mo
Nairobi
| Full Time |
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3w