Job Summary

Customer service representatives interact with customers, provide information about products and services, take orders, respond to customer complaints, and process returns.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

Responsibilities and Duties

  • Responding promptly to customer inquiries
  • Maintaining a positive, empathetic and professional attitude towards customers
  • Communicating with customers through various channels including email, Skype, phone and live chat
  • Acknowledge and resolve customer complaints in the shortest time possible
  • Process requests for the acquisition of services
  • Keep records of customer interactions, transactions, comments and complaints
  • Provide feedback on the customer service process to the management with a view to improve on the process
  • Ensure customer satisfaction and provide professional customer support
  • Teamwork and collaboration within the organization
  • Keeping the company’s social media platforms active


Requirements

  • Work experience of 2 years+ in a similar position preferably in the telecommunications industry
  • Age (27 – 32 years)
  • Computer literate
  • Social media skills (LinkedIn, Facebook, Whatsapp)
  • Diploma or Degree level of education
  • Training in customer care service
  • Probation period before confirmation of 5 months


Traits

  • Pleasant personality
  • Strong work ethic
  • Working with minimum supervision
  • Problem solving skills
  • Good technical, interpersonal and communication skills
  • Ability to work under pressure and staying calm even when clients are upset 

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