Job Summary

A critical member of the customer service department who serves customers by determining requirements; answering inquiries; resolving problems and fulfilling requests.

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

Duties and Responsibilities

  1. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  2. Follow communication procedures, guidelines and policies
  3. Take the extra mile to engage customers
  4. Assist the sales team in boosting sales and performance
  5. Keep records of customer interactions and transactions, details of inquiries, comments and complaints
  6. Attempt to persuade customer to reconsider de activation.


Requirements 

  • Diploma in relevant field
  • Previous experience in a customer service role
  • Previous experience in a call center environment is an added advantage
  • Excellent communication skills
  • Strong phone contact handling skills and active listening
  • Ability to multi-task, prioritize, and manage time effectively
  • Customer orientation and ability to adapt/respond to different types of characters

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