The African Talent Company | TATC

Customer Service Representative - 5 Positions (MUST be Fluent in French or Portuguese)

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Job Summary

Our client provides health insurance services around the world. They are urgently looking for Customer Service Representative proficient in French to support the team manager in managing a team of Customer Service Representatives, develop and coach the team to deliver a high-quality customer centric service offering.

  • Minimum Qualification: Masters
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

Key Responsibilities

·         Checking e-mails and answer the most pressing questions of your key accounts.

·         Insert a new insured member into the system

·         Attend a team meeting

·         Keep your customer records up-to-date

·         Answer incoming calls in English or French or call a customer to inform him on the status of his files

·         Recommend improvement on processes

·         rewrite your priority checklist to make sure the deadlines of this week are met

Required

·         Proficient in French or Portuguese.

·         Have a Master degree (preferably in languages) or similar level by experience and an excellent knowledge of English.

·         Possess excellent attention to detail.

·         An expert in delivering an excellent customer experience.

·         Quick to learn new software applications.

·         Have strong interpersonal skills with excellent written/verbal communication skills

·         A positive thinker who is used to working meticulously against tight deadlines

Deadline: 20th October 2019

Salary: 60,000 - 70,000 gross

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