Customer Service Representatives

New

Job Summary

Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods / tools

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description

SALARY: 40,000-50,000/=


RESPONSIBILITIES:

  1. Manage large amounts of incoming calls
  2. Generate sales leads
  3. Identify and assess customer’s needs to achieve satisfaction
  4. Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods / tools
  5. Meet personal / customer service team sales targets and call handling quotas
  6. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents
  7. Follow communication procedures, guidelines and policies
  8. Take the extra mile to engage customers
REQUIREMENTS
  • Diploma qualification
  • Proven customer support experience or experience as a customer service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt / respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • 2 years of experience in print industry
  • Minimum 5 years of experience in customer service
  • Excellent communication skills and business acumen
  • The ability to work unsupervised
Interested and preferable worked in a printing industry candidates are invited to submit their cover letter and detailed CV.
Only shortlisted candidates will be contacted for interview.
Application deadline: open. 

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