BrighterMonday Consulting

Customer Service Representatives (MUST be Fluent in French)

Job Summary

Our client is looking for looking for Customer Service Representatives proficient in French to deliver a high-quality customer centric service offering to clients across the world.

  • Minimum Qualification: Bachelor
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

Key Responsibilities

  • Checking e-mails and answer the most pressing questions of your key accounts.
  • Update customers details into the system.
  • Attend a team meeting.
  • Keep your customer records up-to-date
  • Answer incoming calls or call customers. 
  • Recommend improvement on processes.
  • Rewrite your priority checklist to make sure the deadlines of this week are met.


  • Proficient in French.
  • Have a degree (preferably in languages) or similar level by experience and an excellent knowledge of English. 
  • Possess excellent attention to detail.
  • An expert in delivering an excellent customer experience.
  • Quick to learn new software applications.
  • Have strong interpersonal skills with excellent written/verbal communication skills
  • A positive thinker who is used to working meticulously against tight deadlines

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| Full Time |
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| Full Time |
KSh Confidential