Customer Service & Retention Executives

Vehicle Tracking & Fleet Management

Job Summary

Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description

  1. Payment follow ups to ensure all debts are fully settled.
  2. Manage  large  amounts of incoming calls
  3. Generate sales leads
  4. Identify and assess customers’ needs to achieve satisfaction
  5. Build sustainable relationships and trust with customer accounts through open and interactive communication
  6. Provide accurate, valid and complete information by using the right methods/tools
  7. Meet personal/customer service team sales targets and call handling quotas
  8. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  9. Keep records of customer interactions, process customer accounts and file documents
  10. Follow communication procedures, guidelines and policies
  11. Take the extra mile to engage customers


Qualifications

  • Diploma/Degree
  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • PR Skills

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