Mogo Finance

Customer Service Specialist - Mombasa

New

Job Summary

Headquartered in European Union, Mogo Finance operates in 17 countries globally. We offer car purchase and logbook loans with the most customer-centric borrowing process. We have recently opened our business in Nairobi (Kilimani area) and are looking for talented and motivated individuals to join our growing team.

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description

CUSTOMER SERVICE SPECIALIST - MOMBASA

 

MAIN RESPONSIBILITIES AND TASKS

  1. Proactively work with leads to achieve loan issuance targets
  2. Follow-up with customers who have already visited Mogo branch to finalize loans
  3. Identify, assess and attend to customers’ needs to achieve satisfaction
  4. Take clients through the various Mogo products and terms (car financing and logbook loans)
  5. Collect necessary documents and assess customer ability to pay
  6. Conduct proper KYC and fraud prevention
  7. Enter customer information into Mogo IT system
  8. Remain customer’s point of contact for all questions
  9. Process customer loan applications and ensuring quick loan disbursements

 

COMPETENCIES REQUIRED:

  • Fluent in English and Swahili
  • A relevant diploma or University degree
  • At least 2 years of customer service work experience at a financial institution.
  • Knowledge of logbook or consumer loan business is desired
  • Excellent computer skills
  • Excellent communication and collaboration skills
  • Loyalty and integrity

 

WE OFFER

  1. Competitive salary; performance bonus
  2. Friendly and dynamic work environment
  3. Great opportunity to participate in building up business
  4. No bureaucracy
  5. Support from a professional international team
  6. Opportunity for personal development      

Share Job Post

Log In to apply now

Nairobi
| Full Time |
KSh Confidential
1mo
Moko Home + Living
Nairobi
| Full Time |
KSh Confidential
1mo
Moko Home + Living
Nairobi
| Full Time |
KSh Confidential
1mo
Mozzart Bet
Nairobi
| Full Time |
KSh Confidential
1mo