Job Summary

Minimum Qualification: Minimum O'level qualification Experience Level: Mid level Experience Length: 3 years

  • Minimum Qualification: Unspecified
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

Job Purpose

• Executes customs entries and performs customs security filing 
• Conducts classification of goods based on information provided by the customers
• Works on post clearance modifications 
• Performs archiving of customs documents 
• Updates customs shipment information 
• Interacts with Customer Service, Product, Customs Officers, and Customers if required

Main Accountabilities
• Executes customs entries and performs customs security filings in adherence to internal procedures and latest local customs regulations 
• Conducts classification of goods based on information provided by the customers 
• Ensures completeness and correctness of paperwork
 • Works on post clearance modifications 
• Performs archiving of customs documents based on legal requirements 
• Updates Customs shipment information and physical status 
• Resolves customer issues, handles and solves incidents (e.g. escalations, disputes) 
• Interacts with Customer Service, Product, and customer if required.

Measurement Criteria / KPIs
 Ensure the processing error is nil 
• Ensure All entries are registered in a timely manner and correctly 
• Ensure All IDFs are applied for within 24 hrs of Request
 • Ensure All payments for registered entries and applied IDFs are paid immediately after approval 
• Ensure All customs issues are escalated and acted upon immediate • Ensure Files are taken to billing for taxes and IDFs
• Ensure to adhere to customs process and compliance to avoid fines 
• Ensure payments reconciliations are done with FICO for the paid entries/IDFs

Functional Experience
• Knowledge of imports/exports documents 
• Good knowledge of imports-exports/procedures Minimum O'level qualification 
• Knowledge of freight forwarding business 
• Good administration skills
 • Cooperative working with others to achieve targets and objectives 
• Responsibility and capacity to keep commitments 
• Compliance with the intent of policies, procedures and agreements

Geographical Experience
Knowledge of the industry, working areas and stakeholders - shipping lines, CFS, transporters 
• Extensive knowledge of customs requirements 
• Extensive knowledge of SIMBA system, Kentrade usage
 • Results driven and attention to details 
• High degree of written, verbal and organizational skills • Diligent attention to details 

Education / Qualification / Certification Requirements
  • Knowledge of freight forwarding business 
  • Good administration skills 
  • Cooperative working with others to achieve targets and objectives 
  • Responsibility and capacity to keep commitments 
  • Compliance with the intent of policies, procedures and agreements 

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