Job Summary

The Debt Collector collects on designated high risk delinquent accounts, maintains good customer relations with borrowers and effectively solves problems in an effort to resolve account delinquency and prevent losses.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

  1. While adhering to company policies and procedures, demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers.
  2. Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards.
  3. Maintains up-to-date customer contact information in the collections systems.
  4. May be required to support other queues to facilitate teamwork in the department.
  5. Escalates and assists other team members with calls as needed.
  6. Serves as a resource/subject matter expert and may provide training to fellow team members
  7. May be required to initiate external contact with customers and may perform advanced loss prevention activities (i.e. skip tracing, field chasing, and account settlement) or administrative work.
  8. Other duties as assigned.

 

 

Job Qualifications

  • 2+ years’ experience in a direct customer contact, service, collections or sales environment.
  • Ability to work independently and maintain accuracy.
  • Strong attention to detail with excellent written and verbal communication skills.
  • Proficient computer skills.
  • Previous collections experience.
  • Experience in any position where you had to demonstrate excellent negotiation skills.

 

Salary Range: Ksh 30,000-50,000

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