While adhering to company policies and procedures, demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from account holders.
Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards.
Maintains up-to-date customer contact information in the collections systems.
May be required to support other queues to facilitate teamwork in the department.
Escalates and assists other team members with calls as needed.
Serves as a resource/subject matter expert and may provide training to fellow team members
May be required to initiate external contact with customers and may perform advanced loss prevention activities (i.e. skip tracing, field chasing, account settlement) or administrative work.
Other duties as assigned.
The preferred candidate should be a holder of a Bachelor's degree with minimum KCSE B minor. Experience in debt collection is key.
Strong interpersonal skills
Strong analytical skills
High level of integrity
Excellent communication skills (written, verbal and telephone)
Enjoys a fast paced environment
Prior collections experience
Strong work ethic
Time management skills
Ability to prioritize
Excellent organizational skills
Persistent, assertive and competitive natured
Customer service oriented
Excellent negotiation skills
Decision making ability
Excellent people skills
Works well under pressure