Job Summary

The position entails strategising means of contacting account holders to ensure they make payments accordingly.

  • Minimum Qualification: Bachelor
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

Responsibilities

  1. While adhering to company policies and procedures, demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from account holders.

  2. Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards.

  3. Maintains up-to-date customer contact information in the collections systems.

  4. May be required to support other queues to facilitate teamwork in the department.

  5. Escalates and assists other team members with calls as needed.

  6. Serves as a resource/subject matter expert and may provide training to fellow team members

  7. May be required to initiate external contact with customers and may perform advanced loss prevention activities (i.e. skip tracing, field chasing, account settlement) or administrative work.

  8. Other duties as assigned.



Requirements

The preferred candidate should be a holder of a Bachelor's degree with minimum KCSE B minor.  Experience in debt collection is key.

  • Strong interpersonal skills

  • Strong analytical skills

  • High level of integrity

  • Ethical

  • Excellent communication skills (written, verbal and telephone)

  • Computer skills

  • Enjoys a fast paced environment

  • Prior collections experience

  • Strong work ethic

  • Goal/Results driven

  • Time management skills

  • Ability to prioritize

  • Self motivated

  • Excellent organizational skills

  • Solutions driven

  • Persistent, assertive and competitive natured

  • Customer service oriented

  • Excellent negotiation skills

  • Decision making ability

  • Positive attitude

  • Excellent people skills

  • Works well under pressure

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