Job Summary

Debt Collector will collect on designated accounts,ensure good customer relations with borrowers and effectively prevent losses.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

  1. Perform various duties on assigned accounts such as recording, verification and validation of customer’s details as received from Clients
  2. Supervises and coordinates activities of workers engaged in collecting overdue payments from customers of banks.
  3. Advise customer on ways of clearing their debts while communicating to them on the importance of paying their debts and consequences of non-payment.
  4. Leading and motivating the collections team in order to achieve collections target.
  5. Recruit, hire, train and evaluate staff members within the collections department to ensure a sufficient number of staff members are available to handle the workload
  6. Portfolio performance Monitoring and control
  7. Maintaining data integrity and keep customer details confidential
  8. Record information about financial status of customers and status of collection efforts in the company’s system.
  9. Respond to all correspondences e.g. e-mail, telephone, postal mail.
  10. Organize, manage and implement the most suitable debt recovery policies and techniques.
  11. Preparation of reports as required.


JOB COMPETENCIES (Knowledge, Skills and experience)

  • Diploma/Degree in Finance, Economic or equivalent business related field.
  • 3+ Years’ experience in supervising a team in debt collection
  • Strong leadership qualities with proactive, results- oriented and a positive disposition.
  • Fluency in both Swahili and English.
  • Must have good verbal and written communication skills.
  • Must have an assertive but tactful approach.
  • Must be able to stay calm under pressure and work to strict deadlines.
  • Must have strong negotiation skills and the ability to explain financial matters firmly and clearly.
  • Must be numerate to explain payments, financial terms and credit services.
  • Must have good administration and IT skills.

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