Job Summary

Duties include receiving payment proof from clients and ensuring that all payments are posted on a customer’s account while keeping collection records on Spectrum Collection Software System

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

Position: Account Collection Managers

Reports To: Head of Debt collection Department

Overall Duty:
To contact and notify customers of delinquent accounts by email, telephone, or schedule visits to  Negotiate payment. 

Key Responsibilities:
  1. Debt collection on behalf of financial and commercial institutions, through calling customers,
  2. Sending emails and SMS’s and negotiating on settlement or repayment plan. It also includes locating and making scheduled visits in order to negotiate for payment
  3. Advise customer on ways of clearing their debts while sensitizing them on the importance of paying their debts and consequences of non-payment.
  4. Record information about customers’ financial status and collection efforts’ status by updating call outcome on system.
  5. Manage personal portfolio, ensuring all clients are accorded necessary attention and agreed collections rate are met.
  6. Assist in resolving disputes between customers and clients.
  7. Initiate the clearance process on cleared debts once you receive payment proof and have the same posted by the accountants.
  8. Maintaining data integrity and keep customer details confidential.
  9. Attend to walk in customers as well as respond to customers queries within the stipulated time.
  10. Preparation of daily and monthly progress reports on accounts held as required by client.
  11. Ensure compliance with the full collections processes, controls, policies, and procedures.
  12. Live up to the corporate values of Spectrum Network Co. Ltd. This includes observing business
  13. reporting hours including working Saturdays/Sundays, taking care of Business facilities and ensure they are always in good condition. These facilities include headsets, computers, desk phones, furniture, mobile phones etc.
  14. Attend and contribute to team’s strategy meetings with an aim of increasing collections efficiency. 

Education & Experience
  • MS Word & MS Excel- Advanced
  • 2-3 years of experience in debt collection preferred
  • Excellent Knowledge of working with Customer Support and or Customer Information Systems
  • Strong Analytical & Negotiation Skills, Good Problem Solving skills
  • Good Communication and Interpersonal Skills.
  • Fluency in both spoken and written English is a must
  • Degree or Diploma in a relevant field.

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