Nairobi Full Time Tours & Travel
KSh Confidential
1 week ago

Job Summary

The position is responsible for receiving calls, dispatching and tracking vehicles.

  • Qualification Level: Diploma
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

Reports To:         Team Leader - Dispatch  

Department:      Dispatch

Location:             Nairobi

Job Purpose:

The position is responsible for receiving calls, dispatching and tracking vehicles. It also involves acting as the liaison between the drivers and clients to ensure that pick-ups and droppings are done on time

Key Responsibilities & % of Time

Control duties / 70

  • Ensuring that vehicles are dispatched on time
  • Tracking the vehicles to avoid unnecessary movements
  • Placement of future bookings
  • Giving clear instructions to drivers on pick – up and dropping points
  • Handling any complaints or request for information from clients/visitors 

Administrative / 10

  • Receiving the incoming calls and responding to clients’ emails 

Reporting / 20

This position involves preparing the following reports:

  • Dispatch Reports
  • Vehicle allocation reports
  • Job distribution reports
  • Accident and Incident reports
  • Vehicle positioning reports
  • Performing any other duties assigned   


Key Relationships

Direct Reports to this Position

  • All Drivers


Knowledge and Experience required for this Role

  1. Diploma / Certificate in any relevant field
  2. 1 year working experience
  3. Ability to analyse and interpret geographical information will be an added advantage
  4. Basic tracking skills
  5. Proficient in computers
  6. Ability to thrive under work related pressure


Competencies required for this Role

  1. Excellent customer care skills
  2. People management skills
  3. Communication skills
  4. Ability to work in a team

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