Job Summary

Provides support to the customers of the E-commerce Order Processing Program.

  • Minimum Qualification: Unspecified
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description

Duties and Responsibilities
  1. Processes manual orders through the amanbo.co.ke platform and administers electronic orders when necessary.
  2. Answers customer calls and provides resolution for order status, order and product complaints, product return authorization, product information, current pricing to include, and answers questions pertaining to the E-commerce Program.
  3. Promptly greets customers via telephone to assist customers with website registration, order processing, product information, pricing, shipping information, and general e-commerce program information.
  4. Reviews, accepts and processes manual orders received on amanbo.co.ke and the offline clients who visit two rivers 
  5. Addresses customer complaints by researching, responding, and following up with customers in a timely manner. Issues are forwarded to supervisor if they cannot be resolved at the immediate level.
  6. Judges when specific issues require additional assistance or should be elevated to management. Promptly informs supervisor of customer complaints for resolution.
  7. Attending to clients two in and out of the two rivers shop 


Requirements

  • Have more than two years’ experience in the e commerce customer care service position.   

Note: The interested qualified candidates to submit their up-to-date CV and application letter.

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