Executive,Client Service- RMS

Job Summary

Applications are invited from qualified persons for the above vacant position.

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

Reporting to: Senior Manager, Client Service- RMS

Location: Nairobi, Kenya

Nielsen Holdings plc (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. The company is an S&P 500 company, and has operations in over 100 countries, covering more than 90% of the world’s population. Working for Nielsen means you have all the benefits of working for a local company, as well as the opportunities and structure of global business. As a leader in marketing and media information, we are one of the most trusted sources of business and consumer intelligence for the world.

We succeed as a company because we invest in our products, our people, and the communities in which we live and work.

Retail Measurement Services is a syndicated service to track the movement of consumer goods from manufacturer to the consumer through the retail trade, in which clients would be able to track sales, distribution and marketing factors for markets and brands over time.
Main Accountabilities

  • Ensure prompt delivery of service to the responsible clients in order to achieve the set financial objectives and other operational performance indicators.
  • Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews and also by providing value-added analyses and response to special requests.
  • Work with client service team from the stage of client briefing to the final stage of report writing and presentation of results.
  • Engage with clients on a day to day queries and educate them on Retail Measurement Services product.
  • Build and maintain ongoing relationships with the identified key persons within the client organization.
  • Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials to meet the team business objective.
  • Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management.
  • Constantly Identify and recommend enhanced and new services that answer clients' business needs.
  • Maintain accurate and up-to-date knowledge of research techniques and applications
  • Manage data quality issues by overseeing data inquiry process.

Desired Skills And Experience

  • Able to read data trends and translate this to actionable insights;
  • Working knowledge of statistics, research techniques, and methodologies;
  • Strong client focus and proactive;
  • Very good influencing, persuading and project management skills;
  • Experience of using research analytics tools e.g. SPSS and spreadsheeting/charting tools;
  • Experience of data visualization, and ability to explain complex things in a simple, accessible way;
  • Effective writing and excellent presentation skills;
  • Strong business acumen and good knowledge of the market dynamics.


  • The minimum requirement for a University Degree in Marketing, Statistics, Economics or a related discipline.
  • 3+ years experience in FMCG / Market Research (Quantitative) / Retail industry.
  • Candidates with rich experience of tracking studies (Retail & Brand tracking) would be preferred.
  • Working knowledge of quantitative and qualitative research techniques and methodologies.
  • Proactive with the ability to build strong client relationships.
  • Strong analytical, presentation and interpersonal communication skills.
  • Strong skills in Excel and Powerpoint.

We believe in making things open, connected, useful and personal. The spirit of our values is rooted in our more than 90-year history. 

We’re looking forward to receiving your application!

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