Front office/housekeeping steward

Anonymous

Job Summary

Office administration support, housekeeping steward, guests relations, day or night duty. The preferred incumbent MUST be well trained in hotel and accommodation

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description

Responsibilities

  • To undertake front office duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
  • To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service
  • To deal with guest requests to ensure a comfortable and pleasant stay.
  • To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
  • To be responsible for accurate and efficient accounts and guest billing processes.
  • To assist in keeping the hotel reception area clean and tidy at all times.
  • To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
  • To administer all routes of reservations to ensure that room bookings are made and recorded accurately.
  • To ensure that all reservations and cancellations are processed efficiently.
  • To keep up to date with room prices and special offers to provide accurate information to guests.
  • To report any maintenance, breakage or cleanliness problems to the relevant manager.
  • To administer the general petty cash system and float in an accurate manner. 
  • To undertake any other duties relevant to the post as and when required.
  • Ability to market on social media and other online platforms an added advantage


Interested candidates should apply below

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