Job Summary

To head and control the bus operations division of the company to increase outreach, maintain and grow route profitability, while keeping the costs in control in a consistent and effective manner providing a fruitful association to customers and employees.

  • Minimum Qualification: Bachelor
  • Experience Level: Management level
  • Experience Length: 7 years

Job Description

Key Responsibilities
Booking Office Related:

•    Ensure all branch staff members are well trained to perform their duties, look, feel and service at all branch offices is standardized
•    Ensure all business permits and licenses renewals are timely done
•    Ensure all office operations are as per company guidelines
•    Come up with sales target and push branches to deliver them
•    Ensure all branches are adequately staffed with proper roasters
•    Control branch sales and expenses, ensure profitability
•    Ensure customers service standards are maintained- we deliver the promise

Crew Related:
•    Ensure all crew are trained on health and safety while at work, and attend the required refresher courses quarterly
•    All crew to have first aid certificate in emergency aid and basic fire training annually
•    Ensure all crew members have the required documentation i.e. valid driver’s licenses, psv and good conduct

Operations Related:
•    Develop the Bus Operations budget; monitor and control expenditures
•    Identify new markets for providing contract buses and any other transport deliverable (NGO , Corporates, Schools)
•    Identify and take corrective measures for bottlenecks setting back the team on reaching goals
•    Develop and supervise methods for dispatching vehicles as per the schedule and operators in such a way as to maximize cost-effectiveness and system productivity
•    Routinely gathering, tabulating, and analyzing transit data
•    Ensure all vehicles are operating with the required legal documents (Insurance, Inspection, TLB, Speed Governor)
•    Projection and forecasting for all peak season in co-ordination with workshop and  booking offices
•    Ensure customer care handles all customer queries within 24 hours and directing investigations to verify and resolve customer complaints in and effective and satisfactory manner
•    Ensure all Branches offices, vehicles are branded according to company branding guidelines
•    Report on market and competitor activities and provide relevant reports on the trends and information for decision making. Develop delivery strategies to counter competition
•    Interviewing, selecting, coaching, training, managing, and appraising the performance of bus operations personnel. 
•    Working closely with the maintenance/workshop department on bus operations related matters, ensuring off road days for vehicles is at minimum at all times. Controlling breakdown and keeping it low as per target

Team Related:
•    Set goals for team on time, aligned to business objectives
•    Provide on the job mentoring and
•    Identify training programs & developmental interventions to enable higher performance.
•    Conduct regular performance reviews and give timely feedback.
•    Connect and engage with team for higher motivation and retention. 

Should understand;
•    Public transportation operations, NTSA Rules, Traffic Act laws and statutory requirements for operating PSV vehicles in East and Central Africa.
•    Financial management and budgeting, customer centric approach
•    General maintenance of vehicles and operational costs
•    Managing big teams- up to 100 staff, both skilled and unskilled labor
•    Cross border regulations and requirements on movement of passengers and cargo

Functional Skills:
•    Optimum resource utilization
•    Analysis of financial and bus operations data and reports for decision making.
•    Market trend and customer behavior trend understanding

Generic and behavioral Skills:
•    Proficient with MS Office- Word and excel tools
•    Language proficiency English and Kiswahili
•    Understand numbers and analyze them
•    Transport software knowledge
•    People Management
•    Planning & Execution
•    Delegation & Control
•    Risk Management
•    Negotiation
•    Sales & Marketing Skills

Education and Experience
• Bachelors in Business Administration, Finance and Accounting knowledge would be preferred.
• 7 years’ experience in managing fleet of 50 Vehicles, with last 3 years in a managerial capacity in a busy environment

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