Fluent hindi OR gujarati language is obligatory for business travels.
Can you motivate and lead a dynamic, growing call center team to support company objectives? Afrikaloan.co.ke provides online loans to micro businesses and individuals.
We want to hire a supervisor who is ready to provide real working practices of debt collection AND/OR underwriting in Kenya. We're interested in real methods of debt collection. Scripts and working notes are a plus.
2+ years of experience in call centre supervision and staff management
Perfect English language
Hiring and coaching of call centre operators (underwriters and debt collectors, 10-15 employees)
Reaching the KPIs
Training + 2 months probation period
Salary (from $1,000 to $4,000 depends on skills and experience) + % depends on KPIs
Office located in Westlands