Job Summary

Reviews collection reports to ascertain status of collections and outstanding balances and to evaluate effectiveness of collection policies and procedures within own portfolio and that of ACMs

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

  1. Manage the set profitability rate of each book.
  2. Analyze the individual ACM book performance with an aim of ensuring that every ACM meets the monthly target
  3. Debtor correspondence (Letters, SMS’s and Emails sent).
  4. Manage the performance of the books under your control.
  5. Ensure compliance with the full collections processes, controls, policies, and procedures with ACM
  6. Prepare the Clients’ reports
  7. Ensure the monthly listings are prepared and submitted to Finance Department within the agreed deadlines and formats.
  8. Manage the operational costs by continuously monitoring the teams under their supervision so as to achieve an increased operational efficiency.
  9. Reviews collection reports to ascertain status of collections and outstanding balances and to evaluate effectiveness of collection policies and procedures within own portfolio and that of ACMs
  10. Coordinate the exchange of information and update procedures and collection techniques.
  11. Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
  12. Ensure that the team members live up to the corporate values of Spectrum 
  13. Ensure compliance with the full collections processes, controls, policies, and procedures. 

 

BASIC REQUIREMENTS

  • Excellent Knowledge of working with Customer Support and or Customer Information Systems
  • At least 2 years of previous experience in debt collection and 1 year as a team leader
  • Diploma or Bachelor’s degree in a relevant field
  • Strong Analytical & Negotiation Skills, Good Problem Solving skills
  • Good Communication and Interpersonal Skills.
  • Fluency in both spoken and written English is a must

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