Head of Last Mile

Jumia Kenya (E-Cart Services Kenya Ltd)

Job Summary

The Lastmile Manager, is responsible to ensure that they provide End to End operations for Controlled & 3pl last mile hubs.

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.

Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery.

With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey! 


What's this job all about?

The Lastmile Manager, is responsible to ensure that they provide End to End operations for Controlled & 3pl last mile hubs. They will also be responsible for building a robust logistics market place for e-commerce in Kenya.

The main challenges are described as below:

  • Accelerate and increase reliability of fulfillment time of directly controlled delivery fleet & 3PL delivery Fleet
  • Review dispatching process to minimize lead time between shipped/at the hub status and first inclusion in DRS
  • Increase first attempt success ratio

Provide an outstanding CXP during delivery.                                                                                                                                                

  • Design & Upgrade effective communication to customer during delivery to improve delivery satisfaction ( DSAT)
  • Eliminate fake attempts by the delivery associates / drivers

Significantly improve dispatch and delivery economics

  • Increase rider productivity by constantly finding means to drive efficiency
  • Increase rider productivity by constantly finding means to drive efficiency
  • Improve the postpaid delivery success rate
  • Cost Optimisation
  • Review Hub structure

Develop streamlined reports, dashboards and intermediate indicators

Capacity planning and scaling up.

  • Build a logistic marketplace of contractors who are committed towards providing us delivery solutions across the country
  • Constantly reviewing volume and opening into new route / cities to accommodate growing volumes

Required Skills

  • Bsc. Degree (Business Administration, Logistics- supply chain, Economics, Engineering
  • Strong entrepreneurial skills, leadership and drive
  • Ability to work independently and in a team;
  • Experience or high level of comfort in logistics or operations
  • Excellent analytical and communication skills.

We Offer

  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity to help build & shape a growing African ecommerce giant.
  • The opportunity to become part of a highly professional and dynamic team.
  • Unparalleled personal and professional growth (our longer-term objective is to train the next generation of leaders for our future internet ventures).

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