Job Summary

Required: Proven experience as Head of Operations, Operations Director or similar leadership role

  • Minimum Qualification: Bachelor
  • Experience Level: Management level
  • Experience Length: 5 years

Job Description

Responsibilities 
  1. Formulate business strategy with others in the executive team
  2. Design policies that align with overall strategy
  3. Implement efficient processes and standards
  4. Coordinate customer service operations and find ways to ensure customer retention
  5. Ensure compliance with local laws
  6. Oversee the implementation of business solutions throughout the organization
  7. Manage contracts and relations with customers, vendors, partners and other stakeholders
  8. Evaluate risk and lead quality assurance efforts
  9. Oversee expenses and budgeting to help the organization optimize costs and benefits
  10. Mentor and motivate teams to achieve productivity and engagement
  11. Report on operational performance and suggest improvements
Requirements
  • Proven experience as Head of Operations, Operations Director or similar leadership role
  • Familiarity with all business functions including HR, finance, supply chain and IT
  • Knowledge of data analytics and reporting
  • Good with numbers and financial planning
  • Outstanding communication and negotiation skills
  • Excellent organizational and leadership ability
  • Analytical mind
  • Problem-solving aptitude
  • BSc/BA in Business, or other relevant field

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