Job Summary

Your mission is to build the strongest digital player in Kenya, with excellence in execution and a clear focus on increasing profitability.

  • Minimum Qualification: Bachelor
  • Experience Level: Management level
  • Experience Length: 5 years

Job Description

Reporting into CEO 

DIRECT REPORTS

  • Operations Team
  • Customer Service Team
  • Key Account Management Team

 

KEY RESPONSIBILITIES

Operations

  1. Take responsibility and initiative in the smooth running of the operations team by providing guidance and direction
  2. Create a team strategic plan which complies with and enhances the organization's strategic and Business plan.
  3. Evaluate regularly the efficiency of organic job listing content to attract applications
  4. Work with the BI team to identify low performing categories and jobs and implement effective solutions
  5. Identify & communicate with the Product team website functionalities that will aid user experience for employers and job seekers
  6. Liaise with the marketing team on initiatives to boost the number of users on the platform, value, and experience of the brand 

Experience

  1. Owner and accountable for NPS survey: identify actionable solutions to improve customer satisfaction
  2. Research of candidates and other metrics to gain actionable insights/feedback for improvement
  3. Liaise and work closely with the sales team to boost the number of organic jobs and customer satisfaction and to drive sales & business goals 
  4. Escalate any likely area of pitfall in the overall company operations and suggest practical solutions
  5. Ensure all reported issues or queries from customers are dealt with to a high-quality standard

Account Management

  1. Proactively manage, monitor and report on the performance of the team and ensure feedback results are used for continuous improvement plans 
  2. Build solutions and product package to attract high-value customers
  3. Generate leads of potential target segment/clients 

Functional

  1. Sales: Challenge your sales team every single day; fully understand the sales process and the strengths and weaknesses of your sales funnel
  2. Business Development: Work towards establishing prestigious and highly targeted local partnerships, with defined and measurable targets
  3. Operations: Establish and improve your local processes; ensure a lean setup wherever possible
  4. Experience: Ensure excellence on all experience touchpoints 

Reporting

  1. Lead a shared weekly reporting with your respective teams, including targets for key indicators
  2. Lead the weekly reporting with the CEO
  3. Contribute to the monthly reporting with the CEO
  4. Work towards the achievement of your quarterly targets

 

KEY RELATIONSHIPS

  • Your local team
  • Head of Vertical
  • Product Manager
  • Group Business Intelligence
  • Group Marketing team
  • Group Tech team

 

EXPERIENCE

  • 5-7 years of relevant business experience with a proven track record;
  • Strong sales and marketing experience a must
  • Focused on good analytical skills;
  • Data-driven with a strategic mindset;
  • Excellent people management and leadership skills;
  • Flexibility and adaptability to change;
  • Understanding of digital products and their impact on users, the completion and economics behind the business;
  • High level of results orientation.

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Nairobi
| Full Time |
KSh Confidential
Nairobi
| Full Time |
KSh Confidential