Job Summary

Our client, a start-up Logistics Company in Kenya is looking for a Head of Operations to be responsible for overseeing daily operations, managing the rider fleet, making sure riders are compliant and ensuring customer satisfaction levels exceed expectations.

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description

Our client, a start-up Logistics Company in Kenya is looking for a Head of Operations to be responsible for overseeing daily operations, managing the rider fleet, making sure riders are compliant and ensuring customer satisfaction levels exceed expectations. If you’re excited about the challenge of working for a rapidly-growing logistics start-up, we have an opportunity for you to grow the company in Kenya. You know how to take the lead and are a born organizer.

What you’ll do on a typical day:

·         Leading in the recruitment of quality motor riders into the fleet

·         Developing efficient driver schedules to maximize efficiency.

·         Managing riders so they adhere to strict schedules

·         Supervise a team of junior fleet managers, providing them with training and coaching as necessary

·         Monitor work quality to make sure we consistently deliver exceptional customer service

·         Communicate well with leadership and clients

 

Required

·         Bachelor’s degree, preferably in Logistics or Business/Management

·         2 or more years of experience in warehousing or Third-Party Logistics (3PL), and or 2 or more years of managerial/supervisory experience

·         An understanding of last mile delivery operations and supply chain management

·         Proficiency with Google Docs and/or Excel and standardized billing software

·         Experience with basic administrative work

·         Availability to work a flexible schedule, with possible overtime when needed

·         Training experience

·         Have good communication skills with different levels (e.g. leadership, team, clients as well as motor riders)

·         Be hands-on in problem-solving

·         Deliver growth and be highly executional

·         Work independently

 

 

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