Job Summary

The African Talent Company seeks to recruit a Head of Operations Secure Solutions for a client based in Dar es salaam, Tanzania.

  • Minimum Qualification: Bachelor
  • Experience Level: Management level
  • Experience Length: 5 years

Job Description

Reports to Managing Director

Direct Reports: Heads of Departments MSS/Cash/ESS

Working Relationships:

Internal HSE / HR /Finance / Risk / ARO specialists

External Customer Heads of Security and Administration and Procurement specialists, HSE & Suppliers

Main Purpose of Position:

The main purpose of the job is achieve the budget for each service through contract compliance and delivery of effective operations, cost control, service planning and adherence to company standard operating procedures. Services to include oversight and support for the day to day operations of;

  • MSS / ESS / CIT / AIT / Cash Processing / ATM and ABM services

Key Accountabilities:

  1. Command, Control & Communications in respect of the MSS, ESS & Cash services provided by the company
  2. PNL responsibility for the business unit
  3. Manage services through heads of departments
  4. Ensure the security and efficiency of the Control Room, Armoury, Cash Processing Centre and AIT vault
  5. Direct management of Gems, Bullion & forex and other high value Shipments
  6. Develop and maintain customer relationships, retaining and growing existing contracts
  7. Plan and mobilize new contract start ups
  8. Prepare business cases / plans for added value services
  9. Loss Prevention
  10. Ensure compliance with SOPs and company Group Minimum Standards
  11. Implementing & maintaining appropriate systems, processes and procedures that ensure effective and efficient delivery of services to the customers.
  12. Managing operational and contingent risks. Implementing appropriate Security Systems in armoury and Control Room and ensuring proper working processes.
  13. Monitoring and controlling service delivery costs to optimize profitability.
  14. Ensuring that services rendered are billed accurately and promptly and managing effective cash flow.
  15. Analyzing, maintaining and providing accurate financial information.
  16. Managing, motivating and developing management staff assigned to the division.
  17. Market the services through official and social networking
  18. Contribute to the overall success of The Company Tanzania as a member of the SMT

Experience & Skills:


  • At least 5 years of experience managing a large multi customer MSS operation
  • Computer literacy
  • Able to negotiate and interact at a senior level.
  • Ability to drive and possession of a valid driving license
  • Ability to communicate effectively in English ( written and spoken)
  • Ability to develop and execute plans effectively
  • Excellent interpersonal and communication skills.
  • Strong leadership skills.
  • Excellent analytical and numerical abilities.
  • Assertive and resilient team player with the ability to work effectively in a high pressure environment and meet strict deadlines.
  • The ability to maintain regular contacts with customers to ensure customer expectations are met.


  • Experience of CIT/ CP / AIT Operations
  • Experience in managing ATM maintenance
  • ABM operational experience
  • Weapons handling


  • Knowledge of MSS operations within a multi customer environment


  • Leading people
  • Managing professionally
  • Managing Conflict
  • Communication (Written and Verbal)
  • Negotiation
  • Computer literacy
  • Basic financial skills
  • Risk identification


  • Driving change
  • Customer Thinking
  • Delivering objectives
  • Awareness of the market environment
  • Delivering strategy

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