Head of research and development

Job Summary

To maintain a close awareness of changes and trends in public policy and research as they may contribute to the development of Metropol’s goals.

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description




Innovation Work: To be agreed

Improvement Work: To be agreed

Research and Development;

1.   Market Research

·         Analyze published data and statistics

·         Develop and drive Metropol’s research activities and develop an evaluation framework to assess impact that aligns with Metropol’s mission.

·         Evaluate past performance of organizations products and services.

·         Assess future trends.

·         Commission surveys

·         Coordinate research projects.

2.   Marketing research

·         Analyze current market trends

·         Disseminate programme evaluation and research findings internally to support teams to translate research findings into cutting edge practice.

·         Develop an overall evaluation framework to assess the impact of Metropol activities and projects.

·         To maintain a close awareness of changes and trends in public policy and research as they may contribute to the development of Metropol’s goals.

·         Work across organization to identify, apply and embed meaningful and appropriate evaluation frameworks and tools within departments and projects.

·         Keep up to date with key policy areas and research which impact on Metropol’s activities and partners.

·         Advise senior management Team to ensure that policy and research informs our work strategy.

·         To represent Metropol at a wider range levels, including key conferences and events and promote its research programs and activities.

3.   Marketing Development

·         Responsible for Developing the Research & Development strategy to enable Metropol meet its company strategic objectives.

·         Identify and recommend new research projects which addresses gaps in the current product/service portfolio.

·         Identify and develop new market segments for current products.

·         Expand potential market by establishing new customers.

·         Responsible for the development and maintenance of Product Roadmaps in line with company strategy

4.   Product Research

·         Oversee the commissioning and management portfolio of research projects and evaluation of Metropol products.

·         Work with stakeholders to ensure organizations products, strategies, tools and methods remain updated.

·         Conduct surveys to provide the Organization with an insight into what it is that customers are looking for.

·         Responsible for working with other cost centre leads to ensure lean and timely delivery of project work and business improvements.

5.   Competitive Analysis

·         Identify and evaluate competitors’ strategies to determine their strengths and weaknesses relative to those of Metropol’s products.

6.   Research as a product or solution to our clients

·         Analyze customer data by developing a customer satisfaction survey.

·         Research emerging markets that may have a need for your products or services while expanding distribution channels.

Management Duties;

·         Effectively lead, motivate and develop the research team; carry out regular support and supervision sessions and annual appraisals.

·         Responsible for the induction and performance management of the research team.

·         Build high performing, motivated team, establishing a culture of collaboration and continuous development.

·         To manage the research team to ensure that data, monitoring and evaluation inform the design, development and delivery of Metropol’s programs and activities.

·         To support colleagues in developing approaches to assess the impact of their programs and activities.

·         Responsible for the approval of all Project Management and Technical Plans within the Research & Development department.

·         Reporting to management to ensure communication of the state of play of all aspects of the Research & Development department.

·         Effectively managing all stakeholders in the company to ensure successful deliveries.


Academic, Professional Qualifications & Experience

·         Bachelor’s degree in economics, statistics or mathematics or any other related field. MBA is an added advantage.

·         Member of Marketing and Social Research Association (MSRA)

·         Postgraduate Diploma in research methods.

·         Three or more years of related work experience.

·         Experience in analyzing data to inform developments and practice.

·         Experience of managing research/evaluation projects from inception to completion.

·         Leading a small research or evaluation teams.

·         Experience of advising senior colleagues on evaluation and research.

Competences and Skills:

·         Ability to gather, analyze and synthesize data from various sources and produce graphics and tabular data presentations.

·         Verbal and Written Communication skills.

·         Critical Thinking: needs to use decisive reasoning to determine the best course of action in their research.

·         Organized and self-motivated.

·         Ability to manage multiple tasks and meet demands of a fast-paced environment with changing priorities.

·         Dedicated team player with flexibility to work with and without supervision.

·         Proficiency in Microsoft Office.

·         Knowledge of evaluation tools and approaches.

·         Knowledge of trends in the financial sector.

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