The main objective of this role is to
work closely with the Food and Beverage team in running the food and beverage
services for Muthaiga Golf Club. The Head
waiter manages co-workers while maintaining excellence in quality control and
excellent customer relations.
role is also responsible for the complete directing, operational control,
effective supervision and coordination of all the F&B Sections (i.e. F & B purchases, receiving,
F&B services) as relates to the Club; to the satisfaction of the
Club’s members, guests and management.
Key Measures of
The performance of this role holder will be assessed on the basis of
the achievements made on:
Achievement of set targets
Innovative and Creative initiatives
Effective cost reduction strategies
Staff retention rate and management
Degree of customer care and
& Beverage Service
Manage all food and
beverage service outlets with a hands on approach in the absence of the Food
and Beverage Manager, which may include bar, restaurant, casual dining,
catering services, snack bar and convenience cart, and co-ordinates to
achieve qualitative/quantitative goals and ensure customer satisfaction.
Maintain existing food
and beverage programs that ensure the highest possible quality of food
service to meet customer expectations and assure repeat business.
Carry out daily
inspections of the service areas for upkeep and maintenance of the equipment.
Ensuring the service team
has working tools at all times. (Uniforms, name tags, table cloth, at all
Ensure that the bars have
all the required drinks at all times and proper displays for merchandising of
wines, cocktails and other drinks.
Ensure enough and
presentable menu lists are available.
Ensure that all necessary
licenses are in place and are renewed in time.
Review all bookings for
catered activities, i.e. banquets and meetings, and ensure all appropriate
preparation is made in advance.
Monitor the profitability
of every item by checking on the changes of the cost prices and making
recommendation to the management for any price changes.
Assist in approving all
the F&B Section requisition for expenditures so as to ensure the budgeted
expenses are not exceeded.
In conjunction with the F&B
Manager, develop and continuously review the F&B service points
procedures through proper billing systems so that all sales realized are
accounted for by charging members and guests through the P.O.S. System and
any sold guest card is properly receipted and banked.
Participate and make
follow up on daily and monthly bar stock taking plus the F&B stores to
ensure the reports are correctly done.
stocktaking of the operating equipment and explain the differences and
Analyze the daily sales
mix and make recommendations to the management on the items to be added or
dropped from the food or bar menus lists.
Provide the Club house
with the competitors’ price comparisons for the sports bar on a quarterly
Monitor the slow-moving
items by ensuring they are used or returned to the store so as to avoid dead
stocks which lead to expiry items.
Ensure the staff canteen
is always clean and kept in an orderly manner and a proper staff eating time
table is maintained.
& Relationship Management
Set standard operating
procedures (SOPs) to be adhered to by the service team.
Ensure that co-workers
meet all standards for performance, appearance and service provision, determines assignments and division of
Ensure the service team
is trained on beverages knowledge and service techniques and that they do
follow the standards.
Maximize sales through
good salesmanship/up selling and attentive service by the service team.
Responsible for supporting
the F&B Manager to attain and maximize the sales and profits of the
Hold meetings with the
team to deliberate on improvements of the running of the sports
bar/restaurant and pass the minutes of the deliberations to the F&B
Ensure and maintain good
staff discipline with maximum productivity.
Carry out staff
administrative duties such as preparation of duty rosters and work schedules,
leave schedules and annual performance appraisals.
Ensure that members and
guests conduct themselves in accordance with the Club rules whilst within the
Clubhouse and to report any deviation to the F&B Manager.
Prepare and submit timely
reports and information for decision making.
Continuous professional development
to keep up with current industry trends.
Ensure strict compliance
with all relevant Hygiene and Safety legislation and benchmark with industry
Ensure all the F&B
staff undergo the periodical medical checkup.
Coordinate any inspection
of public health officer.
Excellent communication skills
High level of customer service skills
Leadership and management skills
Must have excellent problem solving
Ability to spot and solve problems
Mastery in delegating multiple tasks
Up to date with food and beverages
trends and best practices
Ability to manage personnel and meet
Creative and innovative
Diploma in Food and Beverage Management,
Hospitality Management, or a related field
Certificate in Microsoft Office Applications
Must have sound knowledge of food & beverage
Conversant with cost control reports
Knowledge of stock control system; POS System
years working experience in Food and Beverage
At least 1 year as a Head