The African Talent Company | TATC

Hotel Concierge - Homabay (Must have 4*/5* hotel experience)

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Job Summary

Our client is a high-end fast growing 4 star Hotel. They are looking to grow their team for the Hotel in Nairobi and Nyanza with top notch professionals for the role of Concierge.

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description

Concierge (2)
Location: Homabay (2)
Salary Range : Ksh 20,000-45,000
Gender specifications; Male

Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the Hotel
As a concierge you will personally and politely greet guests on their arrival. Your knowledge of the hotel and the professionalism you display will create a sense of “welcome” like no other.

Duties and Responsibilities:
Reporting to the Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
  1. Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the Hotel
  2. Consistently offer professional, friendly and engaging service
  3. Ensure the timely and efficient transfer of luggage to and from the guest’s room
  4. To ensure the guest is familiar with their room upon arrival i.e. temperature control
  5. Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Bell Captain
  6. Assist guests regarding hotel facilities in an informative and helpful way
  7. Follow department policies, procedures and service standards, including all safety policies
  8. Other duties as assigned

Qualification & Experience
  • Previous experience on the same role
  • Must have worked in a 4star or 5-star hotel
  • Excellent communication skills and a professional presentation
  • Strong interpersonal and problem-solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast-paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times 

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